Customer Service
Find quick answers to your questions below…
PS: Broken clip? Don’t worry, new ones are <here>
How do I return an item?
RETURNS
To return an item, Here is the Return Form which you need to complete and include with your return: <download, print and complete>.
RETURN POLICY
This policy applies only to items purchased on MadBomber.com or by phone and only within 30 days of receipt of shipment (including gifts).
EXCHANGES
Mad Bomber will exchange purchased items within 30 days If item(s) is available
REFUNDS AND REPLACEMENTS
Mad Bomber will replace items returned under warranty with an identical item if available, or if no longer available with a similar style/color/size of same value.
PACKING AND SENDING YOUR RETURN
Send items to:
The Mad Bomber Company
242 Airport Road, unit #2
Winchester, VA 22602
Order Status
Has my order shipped?
Click the “My Account” link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the “My Account” link at the top right hand side of our site to track your order.
My order never arrived.
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
My product is missing parts
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
- Click the “My Account” link at the top right side of our site.
- Enter your email address.
- Click “Register”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account” link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the “My Account” link at the top right hand side of our site. Under the login box you’ll see a link that says “Lost your password?”. That link will send an email to you to reset your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see Returns & Exchanges for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
Please create an account by clicking the “My Account” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Returns & Exchanges for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the “My Account ” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “My Account” link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer’s Guide
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. Near the top of the shopping cart you’ll see a box where you may enter your coupon code.
Additional Support
Do you have a sizing chart?
Please see our Sizing Chart for details.
How do I contact you?
Please click here for our company contact information.
Care for Your Fur
Our Mad Bomber fur hats are made from durable, farm-raised rabbit fur. This means they must be treated with care. Here are some tips for keeping your hat healthy, happy and furry for years to come:
- Your Mad Bomber fur hat likes the cold, but not heat. It doesn’t mind snow or moderate rain, however. Just shake it out and hang to dry in an airy environment. After it dries you can shake, comb or brush it to make the fur nice and fluffy again.
- Don’t even think about using a hairdryer or clothes dryer on your fur hat.
- The fur doesn’t like being rubbed hard or treated with chemicals. Do not spray it with insecticide, hairspray, or perfumes (did we really have to have to tell you this?).
- Your fur hat hates being squashed flat or crushed, and prefers being stored in its own space, preferably in a dark or at least shaded location well away from any heat sources, like sunlight or stoves.
- Unless your fur bomber just has a small stain, cleaning should only be done by a professional fur cleaner.
- You can remove small stains by lightly patting a moist cloth over the stain and stroking in the fur’s direction. Most stains should come out using just a little water, but if the stain is particularly stubborn, you can use a very small amount of mild detergent as well. Remember to air dry only!
- If your fur hat has been submerged in water, take it to a furrier for proper treatment.
DO NOT PUT YOUR HAT IN A WASHING MACHINE OR DRYER!